Last updated: 14 October 2026

PreSettlementLeads.com provides high-intent, real-time pre-settlement leads to help funding companies grow. Every lead is generated fresh through paid advertising, so this policy reflects how real-time digital lead generation works.

In short

  • Delivered leads are final and non-refundable.
  • We replace a lead if its contact details are invalid, or if it is clearly outside the filters you selected.
  • Submit the request within 72 hours of receiving the lead, through the Lead Replacement page in your client dashboard.
  • We review requests and update the status in your dashboard within 24 to 48 hours.

1. No refunds on delivered leads

All lead purchases are final and non-refundable once the leads have been delivered. Each lead is generated in real time through paid marketing campaigns, so refunds cannot be issued for:

  • leads who do not respond
  • leads who change their mind
  • leads who do not qualify under your internal underwriting criteria
  • leads who do not answer calls or messages
  • leads who do not proceed after their first expression of interest

The only remedy we offer is a replacement, in the cases described in section 2.

2. When we replace a lead

A. Invalid contact information

A lead may be replaced if:

  • the phone number is incomplete, unreachable, invalid or not in service
  • the email address is incorrectly formatted or bounces
  • the contact details are fake or clearly unusable

B. Lead clearly outside your selected filters

If you chose specific filters, such as case type, state or attorney status, and a lead directly contradicts one of them, we will replace it. For example, if you selected “car accident” and the lead is a slip and fall, it is eligible.

Replacement window

Replacement requests must be submitted within 72 hours of receiving the lead.

3. When we do not replace a lead

  • The lead does not respond. A lead who ignores calls, is busy or stops replying is not eligible.
  • The lead changes their mind. Intent can change after a conversation. That is not a qualification issue.
  • The lead does not meet your internal funding criteria. This includes low settlement value, low injury severity, weak documentation, issues found during underwriting, or a case that does not qualify after your review. These cannot be known in advance and are part of real-life inquiry behavior.
  • Follow-up was slow or inconsistent. If the lead became unreachable because of delayed or irregular follow-up, a replacement does not apply.
  • The lead gave different details on the call. If what the lead tells you on the phone differs from what they submitted in the form, a replacement does not apply.

4. How to request a replacement

All requests must be made through the Lead Replacement page inside your client dashboard.

  1. Log in to your client dashboard.
  2. Open the “Lead Replacement” page.
  3. Select the lead you want reviewed.
  4. Choose the reason, such as invalid contact or outside selected filters.
  5. Attach screenshots or other evidence if it helps.
  6. Submit the request.

Please note:

  • Requests sent by email, WhatsApp or phone are not accepted.
  • Requests must be submitted within 72 hours of receiving the lead.
  • We review each request and update its status in your dashboard within 24 to 48 hours.

5. Our fairness commitment

We want long-term relationships with our buyers. Even when an issue does not fully qualify under this policy, we may, at our discretion, offer one or two goodwill replacement leads to support your business. This is a courtesy, not an entitlement, and it helps keep trust, continuity and fair value for your investment.

6. Changes to this policy

We may revise this policy at any time. Updates are posted on this page with a new “Last updated” date. See also our Terms and Conditions.

Questions?

Email contact@presettlementleads.com or use live chat during business hours. To request a replacement, please use the Lead Replacement page in your dashboard.